If you are unsatisfied with your purchase or experience any product defect issues on receiving your order, please email us at info@lochnersbiltong.co.za within 24hours of receiving your order. Include order information and details of the issue. 

• Order must be in original packaging.
• “defective” Returned Products cannot exceed 10% overall weight difference of purchased product.

Refunds will be processed within 48hours.

We accept order cancellations if contact is made within 30mins of placing the online order via email at info@lochnersbiltong.co.za